Project Administrator (Client Manager)

Sunquest Signs Project Administrator (Client Manager)

33 Technology Dr, Warana QLD 4575 Full-Time | Permanent $135,000 per annum plus Superannuation

Welcome to Sunquest Signs

Sunquest Signs is a well-established Australian signage company delivering high-quality signage solutions across commercial, industrial, government and infrastructure sectors.

We specialise in designing, manufacturing and installing custom signage solutions while building long-term relationships through exceptional customer service, technical expertise and professional project delivery.

As our business continues to expand into new markets, we are seeking an experienced Project Administrator (Client Manager) to coordinate multiple signage projects from initial client consultation through to successful project completion.

This is a senior professional position responsible for project planning, commercial coordination, client relationship management and operational administration, ensuring projects are delivered safely, efficiently, on schedule and within budget.

About the Role

Reporting directly to senior management, the Project Administrator (Client Manager) is responsible for planning, coordinating and administering multiple concurrent signage projects throughout the complete project lifecycle.

The role requires responsibility for coordinating project schedules, allocating resources, monitoring budgets, preparing estimates, managing client communication, coordinating production and installation activities, maintaining project documentation and ensuring compliance with company procedures and workplace legislation.

The successful applicant will play a key role in ensuring commercial success while maintaining exceptional client service and operational excellence.

Key Responsibilities

Project Planning & Administration

• Plan, coordinate and administer multiple signage projects from commencement through to completion.
• Develop detailed project schedules and implementation plans.
• Coordinate project activities across design, production, procurement and installation teams.
• Monitor project milestones and ensure deliverables are achieved within agreed timelines.
• Maintain comprehensive project documentation and administrative records.
• Monitor project performance and recommend corrective actions where required.
• Coordinate internal resources and external contractors to optimise project delivery.
• Prepare project reports for management and clients.

Client Relationship Management

• Manage client enquiries from initial consultation through to project completion.
• Interpret client specifications and project requirements.
• Develop and maintain strong professional relationships with clients, consultants and stakeholders.
• Coordinate client meetings, project updates and approval processes.
• Manage project variations and changes to project scope.
• Resolve project issues professionally while maintaining exceptional customer service.

Commercial Administration & Estimating

• Prepare accurate quotations, cost estimates and project proposals.
• Assess project specifications, labour requirements, materials and production costs.
• Monitor project expenditure against approved budgets.
• Maintain agreed gross profit margins.
• Coordinate purchase orders, project costing and final invoicing through Xero.
• Assist management with commercial planning, pricing strategies and profitability analysis.

Production & Design Coordination

• Coordinate artwork development and client approval processes.
• Prepare production-ready artwork for manufacture or approved external suppliers.
• Liaise closely with production personnel to ensure technical accuracy.
• Coordinate manufacturing schedules and installation programs.
• Ensure quality standards are maintained throughout project delivery.

Site Coordination & Compliance

• Conduct site inspections and site measurements where required.
• Prepare Job Safety Analyses (JSA) and Safe Work Method Statements (SWMS).
• Ensure compliance with Workplace Health and Safety legislation and company procedures.
• Maintain accurate compliance documentation throughout each project.
• Coordinate installation activities to minimise project risk and maximise efficiency.

Business Development

• Identify opportunities to expand existing client relationships.
• Develop new business opportunities across emerging industry sectors.
• Build relationships with architects, builders, developers, consultants and commercial clients.
• Support strategic growth initiatives and diversification into new market segments.
• Contribute to the ongoing development of Sunquest Signs' client portfolio.

Benefits & Remuneration

Sunquest Signs offers

• Competitive salary of $135,000 per annum plus Superannuation
• Quarterly and annual performance-based commission incentives
• Fuel card ($100 per week business allowance)
• Company mobile phone
• Four weeks annual leave
• Long-term career opportunity within a growing Australian business
• Supportive and collaborative leadership team
• Professional development opportunities

Qualifications & Experience

Applicants should possess

• A relevant tertiary qualification in Project Management, Construction Management, Business, Engineering, Design, Manufacturing or another closely related discipline, or equivalent relevant industry experience.
• Minimum three years' experience coordinating commercial projects in a similar environment: signage, manufacturing, construction, engineering or a related technical industry.
• Demonstrated experience coordinating multiple concurrent projects.
• Experience preparing commercial quotations and project estimates.
• Experience coordinating project schedules, budgets and resources.
• Experience liaising with clients, contractors and suppliers.
• Experience using project management software.
• Experience using Xero is highly regarded.
• Current Australian Driver's Licence or ability to obtain one.

Skills

The successful applicant will demonstrate

• Exceptional project planning and coordination skills.
• Strong commercial and financial acumen.
• Excellent organisational and time management abilities.
• Outstanding written and verbal communication skills.
• Excellent stakeholder and client relationship management.
• High attention to detail and accuracy.
• Strong analytical and problem-solving capability.
• Ability to prioritise competing deadlines.
• Ability to coordinate multidisciplinary teams.
• Strong understanding of project documentation and compliance.
• Commitment to continuous improvement and professional excellence.
• Commitment to workplace health, safety and quality management systems.

Performance Expectations

Success in this role will be measured by

Commercial Performance

• Achievement of quarterly and annual sales objectives.
• Maintenance of agreed gross profit margins.
• Accurate project estimating and financial performance.

Project Delivery

• Projects completed safely, on time and within budget.
• Effective coordination of project resources.
• Minimal production errors or rework.
• Accurate project administration and documentation.

Client Satisfaction

• High levels of customer satisfaction.
• Strong client retention and repeat business.
• Professional communication throughout each project.

Team Contribution

• Positive collaboration with production, installation and management teams.
• Compliance with company systems and operational procedures.
• Contribution to continuous improvement initiatives.

$135,000 per annum plus Superannuation